Generally, customized products are non-refundable, with exceptions for the following cases:

1. Product does not match the order.

2. Product has severe defects.

Please notify us within 72 hours of receiving the product, and we will arrange for a replacement or refund.

If no issues are reported within 72 hours of receiving the goods, it is considered that the buyer has accepted the product without any problems. However, there are exceptions, such as joint lockout or joint fracture. In such cases, we will provide a free replacement product or offer a discounted price for a new product based on the buyer's purchase time.

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If you cancel your order within 24 hours, we will refund the amount after deducting a 5% processing fee.
If you cancel your order within three days, we will refund the amount after deducting a 30% material loss fee.